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Recovering Lost Administrator Passwords

Last Updated: May 17, 2014 12:03PM EDT
Can I recover the password for a Diplomat MFT user account?
Diplomat MFT passwords cannot be recovered.  They are encrypted in the Diplomat MFT transaction database and cannot be decrypted.  However, when you login with a user account with administrator privileges, you can overwrite the password for any account with user privileges.

What happens if I forget or misplace all of the passwords for all Diplomat MFT user accounts with administrator privileges?
Contact Coviant Support at 781.210.3310 x2 or support@coviantsoftware.com and request a new license file that adds a user account with administrator privileges using username “Administrator” and password “diplomat”.  If a user account with username “Administrator” already exists, the password is updated to “diplomat”. 
 
Below is a summary of steps to install the new license.
  1. Stop the Diplomat MFT Service.
  2. Locate your current diplomat.lic license file, which typically resides in either your install directory (e.g., C:\Program Files\Coviant Software\Diplomat-j or opt/coviant/diplomat-j) or your ProgramData directory for Windows 7, Windows Server 2008 and follow-on systems (e.g., C:\ProgramData\Coviant Software\Diplomat-j). 
  3. Rename diplomat.lic to diplomat.lic.old.
  4. Copy the new license file into the same directory and rename to diplomat.lic.
  5. Restart the Diplomat Service.
  6. Open the Diplomat MFT Client using username “Administrator” and password “diplomat”.  Most likely, you will be prompted to change the password on the account.  If not, go to Settings > Global > User Accounts to change the password manually.
  7. Delete any remaining copies of the new license file received from Coviant Support (OTHER THAN the one you renamed to diplomat.lic), because each is a potential security loophole as it can be used to add an account with administrator privileges in the future.  Once the Diplomat MFT Service is restarted, the diplomat.lic file no longer has the capability to add an administrator account.

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