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Knowledge Base

Troubleshooting

  • Using the Diplomat Backup File Editor

    The Diplomat Backup File Editor allows you to bulk edit a Diplomat backup file offline, such that production j...

    Sep 26, 2018 05:07PM EDT
  • Changing Diplomat Services Port Numbers

    What happens if a Diplomat Service has a port conflict with another application? The Diplomat Service can be c...

    May 22, 2017 12:18PM EDT
  • How to Move Diplomat MFT to a New System

    1. On the new system: Go to www.coviantsoftware.com and login to your Coviant support account. Please conta...

    May 22, 2017 12:15PM EDT
  • How to improve performance when processing large numbers of files

    To improve the performance of jobs that routinely process large numbers of files, you should reduce any unnece...

    Jun 19, 2017 02:10PM EDT
  • Encryption Algorithm Support

    Determination and handling of preferred symmetric algorithms for OpenPGP keys was updated starting in Diplomat...

    May 23, 2014 04:39PM EDT
  • How to Repair Missing DLL Files

    Microsoft Windows operating systems can sometimes prevent certain dll files from being written during an insta...

    Jul 17, 2017 10:54AM EDT
  • File Size Tolerances

    When I transfer a file to or from an FTP server, is the file size after transfer the same as the file size bef...

    May 23, 2014 04:40PM EDT
  • FTP 450/550 NLST Errors

    What causes FTP 450/ 550 NLST errors? NLST errors occur under at least two scenarios: The FTP server settin...

    May 23, 2014 04:50PM EDT
  • Job Status Settings

    What changes occurred in the various status settings between Diplomat Managed File Transfer v3.4 and v3.5? A s...

    May 23, 2014 04:52PM EDT
  • Non-Fatal Errors

    Can a file transfer job have an error, but still complete successfully? Yes. If a job has a non-fatal error,...

    May 19, 2014 12:40PM EDT

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